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Privacy Policy

Last updated: 30 August 2026

Come Again? respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use comeagain.org.uk, why we collect it, how we use it, and the rights you have under UK data protection law.

Who we are

Come Again? is a UK-based online community for deaf and hard-of-hearing people.

For privacy questions or requests, contact:

Email: shout@comeagain.org.uk

Information we may collect

Depending on how you use the site, we may collect information such as:

  • your name or username;
  • your email address;
  • profile information you choose to provide;
  • community posts, comments, replies and messages;
  • information you submit through our contact forms;
  • newsletter subscription details;
  • technical information such as browser type, device information, IP address and general usage data;
  • cookie and analytics information;
  • information you provide when contacting us about reviews, sponsorships or partnerships.

You do not have to provide more information than is necessary to use the features you choose.

Community accounts

If you create an account in the Come Again community, we use the information you provide to create and manage your account, allow you to participate in discussions, manage your profile, and provide community features such as notifications and messaging.

Some profile information and community activity may be visible to other members or publicly visible depending on the settings and nature of the content you post.

Please avoid posting personal information publicly that you would not want others to see.

Contact forms

If you contact us through the website, we may collect your name, email address and anything else you include in your message.

We use this information to respond to you and deal with your enquiry.

Newsletter and email updates

We use Mailchimp to manage our newsletter and email communications.

If you choose to subscribe, your email address and related subscription information may be processed by Mailchimp on our behalf.

We will only send marketing emails where we have an appropriate lawful basis to do so, normally your consent. You can unsubscribe at any time using the unsubscribe link included in our emails.

UK electronic marketing rules sit alongside UK GDPR, and consent must meet the UK GDPR standard where consent is relied upon.

Analytics

We use Google Analytics through Google Site Kit to understand how people use Come Again.

Analytics may provide information such as:

  • which pages are visited;
  • how visitors reached the site;
  • approximate location;
  • device and browser information;
  • how long people spend on different parts of the site.

We use this information to understand which parts of the site are useful and to improve Come Again.

Analytics cookies are treated as non-essential and should only be set where appropriate consent has been given through our cookie controls.

Cookies

Come Again uses cookies and similar technologies.

We use Complianz GDPR/CCPA Cookie Consent to manage cookie preferences and consent.

You can find more information about the cookies we use in our separate Cookie Policy.

Reviews and affiliate links

Some reviews and articles on Come Again may contain affiliate links.

If you click an affiliate link and make a purchase, Come Again may receive a commission from the retailer or provider. This does not normally increase the price you pay.

Affiliate providers may use cookies or tracking technologies to attribute purchases or visits. Where those technologies are not strictly necessary, they should only be activated where you have provided the required consent.

We aim to clearly identify affiliate relationships and commercial relationships where applicable.

Buy Me a Coffee

Come Again uses Buy Me a Coffee as an optional way for people to support the site.

If you choose to support us through Buy Me a Coffee, your payment and account information is handled by Buy Me a Coffee and its payment providers rather than directly by Come Again.

We may receive limited information connected with your support, such as your display name, message or contribution details, depending on the information you choose to provide.

Sponsors and commercial partners

Businesses may support Come Again through sponsorship or partnership arrangements.

Where we receive personal information from a sponsor or prospective partner, we use it to communicate about that commercial relationship and manage the arrangement.

We do not sell our members’ personal information to sponsors or advertisers.

Why we use your information

Depending on the circumstances, we may process your information in order to:

  • provide and operate the Come Again website and community;
  • manage user accounts;
  • respond to enquiries;
  • moderate and protect the community;
  • prevent spam, abuse and fraud;
  • send newsletters where you have subscribed;
  • analyse and improve the website;
  • manage reviews, sponsorships and partnerships;
  • comply with legal obligations.

Our lawful bases

Under UK GDPR, we need a lawful basis for processing personal information.

Depending on what we are doing, this may include:

Consent — for example, where you choose to receive marketing emails or accept optional cookies.

Contract — where processing is necessary to provide a service you have requested, such as operating your community account.

Legitimate interests — where we have a reasonable business or community interest in operating, securing and improving Come Again, provided those interests do not override your rights.

Legal obligation — where we need to retain or use information to comply with the law.

The ICO requires organisations to explain both their purposes and lawful basis when collecting personal data.

Who we may share information with

We may use third-party services to operate Come Again, including providers involved in:

  • website hosting;
  • email delivery;
  • Mailchimp newsletter services;
  • Google Analytics and Site Kit;
  • website security and spam prevention;
  • cookie consent management;
  • payment or support platforms such as Buy Me a Coffee;
  • affiliate programmes;
  • professional services where necessary.

These providers may process information on our behalf or operate under their own privacy terms.

We may also disclose information where required by law or where reasonably necessary to protect the security, rights or safety of Come Again, our members or others.

International transfers

Some services we use may process personal information outside the UK.

Where this happens, we rely on appropriate legal safeguards required by UK data protection law, which may include recognised adequacy arrangements or contractual safeguards.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example:

  • account data may be retained while your account remains active;
  • community content may remain visible unless removed in accordance with our community policies;
  • contact enquiries may be retained while they remain relevant;
  • newsletter information is retained until you unsubscribe or the information is no longer required;
  • technical and analytics information is retained according to the settings of the relevant service.

We may retain certain information for longer where required for legal, security, accounting or dispute-resolution purposes.

Your rights

Under UK data protection law, you may have rights including:

  • the right to be informed about how your data is used;
  • the right to access your personal information;
  • the right to correct inaccurate information;
  • the right to request deletion of your information in certain circumstances;
  • the right to restrict processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability in certain situations;
  • the right to withdraw consent where processing is based on consent.

To exercise your rights, contact:

shout@comeagain.org.uk

We may need to verify your identity before dealing with some requests.

Complaints

If you have concerns about how Come Again handles your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. The ICO expects UK organisations to tell people about this complaint route.

Changes to this policy

We may update this Privacy Policy as Come Again develops or as the services we use change.

The latest version will always be published on this page with an updated date